Do credits expire?+
Credit pack credits never expire. Plan credits reset to your plan's monthly amount at each renewal, so unused plan credits don't roll over.
Which credits are used first?+
Plan credits are spent first, then pack credits. Your balance in the top bar shows both together; Billing shows each one.
What if a generation fails?+
You only pay for results. If a run fails, is blocked by the content filter or is canceled, its credits go straight back to your balance.
How many credits does a generation cost?+
It depends on the model and settings, and the Generate button shows the exact cost before you start. For example, a 5 second Kling 3.0 Standard clip is about 42 credits and a Soul 2 image about 1.
Can I cancel or change my plan?+
Yes, anytime. Open Billing and choose Manage billing to switch plans, update your card or cancel. A canceled plan stays active until the end of the period you paid for.
What does annual billing change?+
You pay for the year upfront at ten times the monthly price, which is two months free.